Refund policy

Returns & Exchange Eligibility

We offer returns and exchanges for unworn, unused, and non-clearance items within 7 days of delivery. Requests made after this period will not be accepted.

How to Request a Return or Exchange

All return and exchange requests must be initiated through our official Return & Exchange Portal.

Return & Exchange Portal: https://shortkicks.com/apps/return_prime

Please note:

• We do not accept return or exchange requests via email, WhatsApp, Instagram, or any other communication channel.
• Requests submitted outside of our official portal will not be processed.
• Once your request is submitted through the portal, our team will review it and provide further instructions if the request meets our Return & Exchange Policy.

Eligibility Conditions

To qualify for a return or exchange:

• Items must be unworn, unused, unwashed, and undamaged.
• All original tags and packaging must be intact.
• Clearance and final sale items are not eligible unless otherwise stated.

Return & Exchange Charges

• A flat fee of ₹100 will be charged for all returns and exchanges.
• Original shipping and COD charges are non-refundable.

Pickup Policy

• Reverse pickup will be attempted up to two times.
• If both pickup attempts fail, customers must self-ship the product to our return address.
• Reverse pickup is subject to service availability in your area's PIN code.
• Bulk order returns are not eligible for reverse pickup. Customers must self-ship such orders at their own expense.

Exchange Policy

• Each eligible item can be exchanged only once.
• Once an exchanged product has been delivered, no further exchange or refund will be permitted for that order.

Wrong Product or Missing Item

If you receive:

• the wrong product, or
• a package with missing items,

Please contact us immediately and provide an unboxing video of the sealed package. Claims without an unboxing video may not be accepted.

Quality Check

All returned items undergo a quality inspection upon receipt.

If the returned product:

• is damaged,
• shows signs of use,
• has been washed, or
• is missing original tags or packaging,

the return or exchange request will be rejected, and no refund or exchange will be issued.

Refund Process

Refunds are processed within 2–3 business days (Monday–Friday, excluding public holidays) after the returned item has been received and successfully verified at our warehouse.

Refunds will be issued as store credit to your registered email address. Store credit is valid for 12 months from the date of issue.

Sale Order Policy

Products purchased during a sale are subject to the following conditions:

• No returns are permitted on sale items.
• Sale items under ₹499 are not eligible for exchange
• Only one exchange per item is allowed.
• Exchanges may be made for:
  • the same product in a different size (subject to availability), or
  • another product of equal or higher value (customers must pay any price difference).
  • Exchanges are subject to stock availability.                                                     

All products purchased during promotional events are considered final sale.

These items are:

• Not eligible for return, refund, or exchange.
• Not eligible for size, color, or product changes.
• Covered by this policy unless explicitly stated otherwise.

Customers are advised to carefully review product descriptions, size charts, and other product information before placing an order.

By completing your purchase, you acknowledge that you have read and agreed to this Return & Exchange Policy.

Contact Us

For any questions or assistance regarding returns or exchanges, please contact us at:

Email: business@shortkicks.com